Frequently Asked Questions about Exporting New Vehicles

❓ Can I order a custom vehicle?

Yes, we can search for and order exactly the model you want, with your preferred options.

❓ Do you handle customs clearance at the destination?

No. We only handle export from our depots to your arrival port. Local customs clearance is your responsibility.

❓ How can I be sure of your reliability?

We have been registered in Belgium since 2003, with a transparent history and continuous activity in exporting new vehicles.

❓ What are the average delivery times?

Delivery times vary between 1 and 6 weeks depending on the model, configuration, and your destination country.

❓ Do you ship vehicles worldwide?

Yes, we ship to Africa, Europe, the Middle East, Latin America, Asia, and other international destinations.

❓ What transport methods are available?

We offer RORO (roll-on/roll-off) shipping, standard container, or secure VIP service, depending on the options available to your port.

❓ Can I track the shipment of my vehicle?

Yes, you will receive a tracking number upon shipment, and we will send you the documents via secure mail.

❓ Do you offer additional services?

Yes, we provide services such as window tinting, leather upholstery, exterior customization, personalized plates, etc.

❓ How does buying an export vehicle work?

We explain the purchase process in detail here

❓ Do you have vehicles in stock?

Yes, we maintain a permanent stock of new vehicles ready to be delivered quickly depending on availability.

❓ Can I order multiple vehicles at once?

Yes, we can group multiple vehicles in the same container or organize a combined shipment.

❓ Are the vehicles covered by a warranty?

New vehicles benefit from the manufacturer’s warranty valid in many countries (depending on model and local market).

❓ What documents will I receive?

You will receive: invoice, Certificate of Conformity if applicable, export documents, certificate of origin, bill of lading, etc. We provide all necessary documents.

❓ Do you offer discounts for professionals?

At Phenicia, you always receive the best prices.

❓ Is it possible to get a personalized quote?

Of course. Every project is unique. Contact us with your destination and desired vehicle, and we will send you a detailed offer.

❓ Is payment secure?

Yes, to ensure security we recommend payments via bank transfer.

❓ Can I cancel my order?

Since orders are custom-made, cancellation is only possible before final validation. Contact us promptly in case of changes.

❓ How can I check if a model is allowed in my country?

We help you verify local homologation standards before ordering to ensure the vehicle complies at the destination.

❓ Have a question?